FAQ

For shipping fee, if your orders are above $99, the shipping fee will be absolutely FREE
For orders below $99, we have tiers for exclusion of shipping fee:
Orders above $69 but below $99: $10 Shipping Fee
Orders above $39 but below $69: $15 Shipping Fee
Orders below $39: $20 Shipping Fee

Parcel is sent via express courier service companies, such as FedEX, DHL or similar.
Please refer to our SHIPPING page for more information regarding shipping rate, terms and conditions

Parcel is sent via express courier service companies, such as FedEX, DHL or similar.

Please refer to our SHIPPING page for more information regarding shipping rate, terms and conditions

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online.

Tracking information should be available as soon as you receive the confirmation email, however please note that until our shipping partner updates their system with your tracking information, you will be unable to track your order.

Orders are shipped on business days only, which are Monday to Friday, 9am – 5pm (MYT or GMT +8), excluding public holidays in Malaysia.

Express shipping usually takes about 7 to 10 working days. If you have not receive your order after 10 working days, kindly CONTACT US.
All deliveries must be signed upon receipt.

No, Express shipping company is unable to deliver to PO Box addresses

The requested shipping address must be reachable with someone available to receive and sign on the parcel.
It’s also a good idea to add your company name (if a company address) during your checkout process as it’ll help the delivery partner to locate you easily.

If an order is shipped during sales and promotions period or placed during a public holiday where we are busy or unavailable, we can only process your order on the next available working day, hence shipment will be delayed.

There might be unpredictable circumstances beyond our control.

Please CONTACT US for assistance

Please CONTACT US for further assistance.

If your order has not yet been processed, we will amend your order as requested if possible.

Please CONTACT US for further assistance

Sometimes we have to cancel orders. This can be due to a number of reasons, including:

Stock availability. It is most likely that your size ran out of stock before we could process your order.

Payment issues. Your payment did not go through or we were not able to verify your payment details.

Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.

You will not be charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

In order to get a clear understanding why your order was cancelled we recommend you to contact our customer service team at customerservice@privatestructure.com and we will be able to assist you.

Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.

Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed.

We are not liable and accountable for any IMPORT TAXES/DUTIES, VALUE ADDED TAXES, GOODS & SERVICES TAXES, PROVINCIAL SALES TAXES or any similar taxes & duties at the importing country.  You have to verify the issue with his/her local authorities. Upon ticking/checking the terms & condition boxes at the check-out page, you are deemed agreed to all terms & conditions set by Private Structure.